Announcement and Certificate for Park Reopening

Coed Helen Holiday Park - September 30^th 2020

Park Operations During COVID 19

All of our holiday parks are currently open and welcoming guests. We would like to reassure everyone that we will be taking all the necessary measures to help minimise the risk to our customers, our team members and of course everyone in our local community. To this end we have produced a number of documents highlighting these measures which can be downloaded from this page.

In return we would kindly ask our customers to consider staying on park as much as possible, not to gather in groups, either on park or out and about locally, and to ensure they adhere to the Welsh Governments guidelines at all times. These guidelines can be found on this link: https://gov.wales/coronavirus.

We all have a part to play to help control the virus and protect each other and our local communities, and in doing so we will also help reduce the risk of further lockdown or park closures.

Park procedures

With this in mind, there will be a number of changes on the park when you do visit, these will include:

• Some of our facilities may remain closed in the short term, please contact induvial parks for up to date information.
• Whilst our receptions will be staffed, the doors will remain closed as we ask all customers to make their enquiries via phone or email. Where it is essential that you have a face to face meeting with a staff member, this will be done by appointment and following set procedures.
• There will be clear signage on site where needed, hand sanitiser stations (both at reception and bin compounds) and protective screens at reception.
• Public areas will be cleaned and sanitised regularly, including cleaning and disinfection of surfaces and touch points.
• Our team members will be trained in new procedures for all aspects of park operation, including new cleaning regimes. They will be practising social distancing and wearing PPE when required.
• Our bars and restaurants are now open and operating as per the Welsh Government guidance. Please visit their web-sites for opening times and procedures.